Privacy Policy

Last updated: November 6, 2024

1. Introduction

Prime Gaming ("we," "our," or "us"), operating under the laws of the Union of the Comoros, is committed to protecting the privacy of our visitors, clients, and their end-users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our customer service platform and website.

2. Governing Law

This Privacy Policy is governed by the laws of the Union of the Comoros, including:

- The Constitution of the Union of the Comoros

- The Civil Code of the Comoros

- Applicable telecommunications regulations

- International data protection standards as adopted by the Comoros

3. Information We Collect

3.1 Information You Provide to Us

- Business contact information (name, email, phone number)

- Company details

- Account credentials

- Customer service communication records

- Payment information

- Any other information you choose to provide

3.2 Information We Collect Automatically

- IP address

- Browser type and version

- Device information

- Usage data

- Cookies and similar tracking technologies

- Log files

- Customer service interaction metrics

4. Data Processing and Storage

All data is processed and stored within the territory of the Comoros Islands unless specifically required otherwise for technical operations. When data must be transferred outside the Comoros:

- We ensure appropriate security measures are in place

- We maintain transparency about data location

- We comply with local data sovereignty requirements

5. How We Use Your Information

We use the collected information for:

- Providing and maintaining our customer service platform

- Processing transactions

- Responding to inquiries and support requests

- Improving our services

- Sending administrative information

- Ensuring platform security

- Analyzing usage patterns

- Complying with Comorian legal obligations

6. Data Sharing and Disclosure

We may share your information with:

- Service providers and business partners authorized to operate in the Comoros

- Your authorized representatives

- Comorian legal authorities when required by law

- Business transferees in the event of a merger, acquisition, or sale

We do not sell your personal information to third parties.

7. Data Security

We implement security measures in accordance with Comorian standards and international best practices, including:

- Encryption of data in transit and at rest

- Regular security assessments

- Access controls

- Employee training

- Secure data storage within the Comoros

8. Your Rights

Under Comorian law, you have the right to:

- Access your personal information

- Correct inaccurate data

- Request deletion of your data

- Object to processing

- Request data portability

- File complaints with appropriate Comorian authorities

9. Data Retention

We retain your information in accordance with Comorian law and business requirements:

- Throughout the duration of our service agreement

- As required by Comorian regulations

- As necessary for legitimate business purposes

10. Language

This Privacy Policy is available in:

- French (official language of the Comoros)

- Arabic (official language of the Comoros)

- Shikomori (national language)

- English

In case of any discrepancy between versions, the French version shall prevail.

11. Children's Privacy

In accordance with Comorian law, our services are not directed to minors. We do not knowingly collect information from individuals under the age of majority as defined by Comorian law.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

- Email notification

- Website notice

- Platform announcement

13. Contact Information

For privacy-related questions or concerns:

- Email: privacy@primegaming.com

- Phone: [Your contact number]

- Physical Address: [Your address in the Comoros]

14. Dispute Resolution

Any disputes arising from this Privacy Policy shall be resolved:

- Through amicable settlement

- Under the jurisdiction of Comorian courts

- In accordance with Comorian law

15. Emergency Contact

In case of data breaches or privacy emergencies:

- Emergency Contact Number: [Your emergency contact]

- Local Authority Contact: [Relevant Comorian authority]

This Privacy Policy is registered with appropriate authorities in the Comoros and complies with all applicable local regulations.