Terms of Service

 Terms of Service

Last Updated: November 6, 2024

 1. Introduction and Acceptance of Terms

Welcome to Prime Gaming ("Company," "we," "us," or "our"), a customer service solutions provider operating under the laws of the Union of the Comoros. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms").

 2. Definitions

- "Service" refers to our customer service platform and related services

- "Client" refers to businesses utilizing our customer service solutions

- "End-User" refers to the customers of our Clients

- "Platform" refers to our website and customer service infrastructure

- "Account" refers to the Client's registered account on our platform

 3. Service Description

 3.1 Core Services

- 24/7 customer support services

- Real-time response management

- Multi-channel support capabilities

- Data analytics and reporting

- Quality assurance monitoring

 3.2 Service Availability

- We strive to maintain 99.9% service uptime

- Scheduled maintenance will be communicated at least 48 hours in advance

- Emergency maintenance may be performed without notice

 4. Account Registration and Security

 4.1 Account Requirements

- Must be a legally registered business

- Must provide accurate and complete information

- Must maintain current contact information

- Must protect account credentials

 4.2 Security Obligations

- Maintain confidentiality of login credentials

- Notify us immediately of any security breaches

- Implement reasonable security measures

- Regular password updates required

 5. Payment Terms

 5.1 Pricing and Billing

- Fees are based on selected service tier

- Billing occurs monthly in advance

- Payments accepted in Comorian Franc (KMF)

- Late payments subject to 2% monthly interest

 5.2 Refunds

- No refunds for partial month usage

- Service credits may be issued for extended outages

- Disputed charges must be reported within 30 days

 6. Client Obligations

 6.1 Acceptable Use

- Comply with all applicable laws

- Maintain accurate client records

- Provide truthful information

- Respect intellectual property rights

 6.2 Prohibited Activities

- Unauthorized access attempts

- Distribution of malware

- Harassment or abuse

- Fraudulent activities

- Violation of Comorian laws

 7. Data Management

 7.1 Data Ownership

- Clients retain ownership of their data

- End-user data remains property of Clients

- Aggregated analytics may be used by us

 7.2 Data Protection

- Data stored in Comoros-based facilities

- Regular backups performed

- Industry-standard encryption used

- Compliance with local data protection laws

 8. Intellectual Property

 8.1 Ownership

- Platform and technology owned by Prime Gaming

- Client data owned by respective Clients

- Custom developments as per separate agreements

 8.2 License Grants

- Limited license to use platform

- Non-exclusive, non-transferable

- Subject to these Terms

- No white-labeling without written agreement

 9. Service Level Agreement (SLA)

 9.1 Performance Metrics

- Response time < 10 seconds

- 99.9% uptime guarantee

- 24/7 support availability

- Regular performance reporting

 9.2 Service Credits

- Credits issued for SLA violations

- Must be claimed within 30 days

- Applied to future invoices

- Non-transferable

 10. Limitation of Liability

 10.1 Service Limitations

- Provided "as is" and "as available"

- No guarantee of uninterrupted service

- Force majeure exceptions

- Technical limitations acknowledgment

 10.2 Liability Caps

- Limited to fees paid in previous 12 months

- Excludes gross negligence

- Excludes intentional misconduct

- Subject to Comorian law

 11. Term and Termination

 11.1 Duration

- Initial term of 12 months

- Automatic renewal unless cancelled

- 30-day notice required for cancellation

- Pro-rated final month

 11.2 Termination Rights

- Immediate for breach of Terms

- 30 days notice without cause

- Data retrieval period of 30 days

- Final payment obligations

 12. Confidentiality

 12.1 Confidential Information

- Client data and records

- Pricing and business terms

- Technical specifications

- Operating procedures

 12.2 Protection Requirements

- Industry standard safeguards

- Limited access basis

- Non-disclosure agreements

- Secure disposal methods

 13. Dispute Resolution

 13.1 Process

1. Informal negotiation

2. Formal mediation

3. Binding arbitration

4. Comorian courts as final resort

 13.2 Governing Law

- Laws of the Union of Comoros

- Moroni jurisdiction

- Local arbitration rules

- International treaties as applicable

 14. Modifications to Terms

- 30-day notice of material changes

- Continued use implies acceptance

- Right to reject by terminating service

- Archive of previous versions maintained